Protocol in the case of misconduct

The Complaints Handling Department has a protocol which describes its work method when handling a report of alleged misconduct.

The protocol deals with the following:

• the procedure for handling a report of misconduct;
• the investigation methods used by the Department when performing its task; and
• the investigatory powers of the Department.

The protocol as a guide

The protocol for reporting alleged misconduct is a public document. The protocol describes the procedure used by the Department when handling a report of misconduct. It serves as a guide for the Complaints Handling Department when handling reports of misconduct. The Department actively brings the protocol to the attention of everyone involved in handling a report of misconduct.