Anyone can file a complaint about the conduct of the General Intelligence and Security Service (AIVD), the Military Intelligence and Security Service (MIVD) or the Coordinator of the Intelligence and Security Services with the Complaints Handling Department of the CTIVD.
Before a complaint can be submitted to the CTIVD, it must first be reported to the minister concerned to give the minister the opportunity to settle the complaint first. This is the Minister of the Interior and Kingdom Relations (BZK) where it concerns the AIVD and the Minister of Defence where it concerns the MIVD. You will find more information on the internal complaints procedure on the websites of the AIVD and the Ministry of Defence.
The CTIVD assesses whether the conduct of the AIVD and the MIVD is proper. This is assessed on the basis of the Intelligence and Security Services Act 2017, the Security Screenings Act and the guidelines on proper conduct used by the National Ombudsman. These guidelines list the standards which the AIVD and the MIVD must comply with. Examples of proper conduct standards are respecting fundamental rights and decent treatment. The lawfulness of the conduct of the AIVD and the MIVD is seen as a part of proper conduct.